Refund policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods (for an order delivered in several parcels: the last of the goods).

To exercise your right of withdrawal, you must inform us (Marti Women for Women, Özge Keskin-Igde, 13187 Berlin, Germany, email: hello@martisberlin.com) of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the 14 days have expired. You bear the direct cost of returning the goods.

You are only liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalised.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Marti Women for Women, Özge Keskin-Igde, 13187 Berlin, Germany, hello@martisberlin.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*): Ordered on (*) / received on (*):

Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

(*) Delete as appropriate.

How to return

Write to hello@martisberlin.com with your order number and we will send you the return address and instructions. Please pack the items well, ideally in the original packaging.

Damaged or wrong items

If an item arrives damaged or defective, or you received the wrong item, write to us with a photo and we will put it right. Your statutory warranty rights are not affected.